Questions? Look here.
What if I need longer than 30 days for the trial?
No problem. I'd be happy to extend your trial.
Will I be charged at the end of the trial?
Since a credit card isn't needed up front, you'll only be charged if you choose to subscribe. If you change your mind, you can cancel at any time, no questions asked.
Can I cancel my subscription at anytime?
Absolutely. There's no penalty or hassling process. Go to the billing page and click cancel.
What is an active respondent?
A respondent is a user answering the questions asked in a report. A respondent is considered active when at least one of the following conditions is met for a given billing cycle:
- 5 or more reports are answered completely
- A report is answered completely in two or more separate weeks
Will I be charged for inactive respondents?
No. You will only be charged for the total number of active respondents in a billing period.
What timezone are reports displayed in?
Reports are displayed in the timezone that you have configured in Slack.
Why am I not seeing any private channels?
For private channels, Plum Bot must first be added to the private channel where the report should be posted. Once Plum Bot is invited to the private channel, that channel will be listed in the selectable channels where the report can be posted.
How can I edit one my of submitted answers?
As long as the report hasn't been published to a channel, you can simply edit the message you used to answer a question. Modifying a message after a report has been submitted will not be reflected in the final report.
Is the report data secure?
Absolutely! Reports are encrypted with AES 128-bit encryption. On top of that, all data is encrypted even further at the storage level for more peace of mind.
How long is report data retained?
Report data is kept for 7 days before it is removed.
Can I invite other members to create and manage reports?
The more the merrier! You can invite members from the Team tab to become admins. You can invite anyone from your Slack workspace to create, update, and delete reports.
How can I change the respondents for a report?
From the Reports list, select a report and press the Edit button. From there, you can change who participates in the report.
Which technologies are use to make Progress Plum?
Progress Plum is composed of Elixir with Phoenix, PostgreSQL, Tailwind CSS, and a lot of coffee.
What if I have more questions?
I'd be happy to answer them.